Be able to evidence these savings across relevant customer services and teams, Monitors and understands the Client policies and service across the entire facilities support services including contracted delivery requirements and key SLA’s, Ensure local security measures are in-line with Client policies, Ensure that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in-line with the Client expectations, Oversees the integration of all facilities services and constantly improves the quality and inter-working of the team, Assist with move management, space planning and efficiency activity of services and space along with disconnecting and/or reconnecting desktop and peripherals, Welcome and induct new users to the facility services and IT systems, support users with Client systems as required and be the ongoing interface with the helpdesk and 2ndline support teams, TO manage the inbox and helpdesk of the service to ensure requests are dealt with within deadlines or deadlines are negotiated accordingly, Printing etc. Follow up on corrective action and communicates them in a timely manner to senior management, Attend regular Ambassador and VIP guest cocktail parties, Ensures all staff is aware of daily functions, promotions, packages, changes of rates and changes in price strategies, Promotes Inter-Hotel sales and in-house facilities, Ensures Club InterContinental Floor team complies with the UFO and RESPRO selling techniques and maximises sales, " Maintains efficient repeat guest profile system and promotes and drives Guest Preference Program, Ensures that monthly expense reports are prepared, Prepares requisition for Club InterContinental Floor supplies on a timely manner and strives to improve food and beverage service according to guest expectations and ensures all Club InterContinental Floor guests receive amenities, Compiles, analyses and controls Club InterContinental Lounge costs, Established and maintains effective employee relations, Assists in identifying training needs, develops formal training plans and implements training sessions for guest contact personnel, Conducts such functions as performance appraisals, counselling and coaching of Club InterContinental Floor staff, Conducts staff meeting on a regular basis, The department's operations are effectively supervised, Full compliance with the Service Standard Manual and ICONs, Guests are satisfied with the level of service and no complaints are received, All bookings are handled according to hotels credit policies, Loyalty programs are promoted and expected serviced and benefits 'are provided, To abide by, and ensure that staff under supervision abide by, the business objectives, policies, rules, regulations and procedures set out in the Staff Handbook, as amended from time-to-time, which forms part of the staff agreement with the Hotel, To comply with, and ensure that staff under supervision comply with, the Service StandardManual, To ensure that staff under supervision maintain correct timekeeping. paper, toners, staples etc. Top 20 Assistant Manager Resume Objective Examples You Can Use. The content of the resume is based on the job profile. Objective : Solutions oriented health care manager with corporate and private practice level experience, developing process improvement and strategic plans, launching new services, and implementing change management initiatives. No need to think about design details. You will definitely experience the art of writing a generic job application form by using the sample. Handled all client accounts including collection processes and NSF checks. Whats people lookup in this blog: Floor Manager Duties And Responsibilities In Hospital Managed a staff of 30-40 employees at a large 6 doctor multi-million dollar AAHA accredited veterinary practice. Healthcare Operations Manager Resume Example + Salaries, Writing tips and Information. Developed and implemented purchasing and contract management instructions, policies, and procedures. Managed a staff of 10-15 employees consisting of doctors, technical staff and receptionist. To cooperate and communicate, and ensure that staff under supervision cooperate and communicate, with all Management, staff and colleagues to ensure efficient workflow, To ensure that staff under supervision maintain a highly presentable appearance, including wearing designated uniforms and name badges, and keep to the highest standards of personal hygiene, To abide by, and ensure that staff under supervision abide by, Health and Safety at Work Rules, including fire prevention and evacuation procedures, ensuring to report to Management any potential hazards, To be mindful of, and ensure that staff under supervision are mindful of, security issues and report suspect circumstances to Management, To acquire good knowledge, and ensure that staff under supervision acquire good knowledge, of all Hotel facilities and keep up to date with developments in the Company and the Hotel so as to respond to customers' queries, To attend, and ensure that staff under supervision attend, any meetings and training sessions, as stipulated by Management, Daily allocation of rooms and deep cleaning tasks to team members, Manage guest requests, including VIP amenities and communicating them to the relevant team members, Routine inspection of guest bedrooms to ensure they meet standards, Aware of all room categories and amenities, Achieve positive outcomes from guest queries in a timely and efficient manner, Ensure guest laundry is cleaned and delivered in a timely manner, Report maintenance issues to Maintenance/Engineering Department, Assist Head Housekeeper with training requirements, Represent the needs of the team to others in the hotel, Experience in the hotel/cleaning industry, Experience in managing/supervising a team in a similar role, Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement, Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard, Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork, A successful track record of managing a large team, High level of commercial awareness and cost control capabilities, Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office, Strong organizational, budget management, and problem solving skills, Fresh graduates and those with call centre or from service/sales industry are encouraged to apply, Ability to multitask, strong team player and yet able to work independently, Possess good inter personal skills, high energy, confidence and courteous, Willing to work on shift, staggered hours, weekends and public holidays, Strong command of spoken and written English, Ability to speak in Mandarin and other Chinese dialects (Hokkien, Cantonese) is an added advantage, Should be web savvy and have strong PC skills, Manage, train and develop the Laundry team, Ensure that linen and housekeeping supplies are ordered and controlled in line with Business and Events, Control monthly stock levels and complete monthly stock takes, control stock losses to a minimum, Manage weekly stock ordering to ensure par levels are maintained, Raise all purchase orders in line with business forecast and needs and reconciles invoices, Manage customer service issues quickly and effectively, Liaise with suppliers to ensure best quality products at an acceptable cost, Ensure team members adhere to all Health and Safety Regulations, Carry out any other reasonable task set by the hotels management, Previous hotel or leisure sector experience, Proven leadership and communication skills, Must have excellent verbal and written communication skills and the ability to influence staff, Must have high sense of urgency with demonstrated ability to work independently and to make effective decisions in a timely manner, Allocates time effectively, handles multiple demands and competing priorities, Teaching skills - teach others how and why to perform their job, Mathematics – ability to use mathematics to solve problems, Be aware of what’s happening in the building to help provide appropriate information to guests & visitors and support events as required, Ad-hoc admin support, event duties, communications and hosting as required, Liaise closely with other departments i.e. 6,408 Hospital Floor Manager jobs available on Indeed.com. A floor unit in a hospital is where you're cared for when you don't require especially close monitoring. 2 to 3 years of customer service or veterinary management experience. Skills : Medical Terminology, Microsoft Word, Microsoft Excel, Microsoft Power Point, PrimePay Payroll System. cleanliness, maintenance, replenishment, Act as the lead Fire Marshal in your designated area of work and support the fire strategy by actively taking part in planned evacuations, Act as a First Aider for your designated area of work and support the wider approach to first aid treatment across the site, Supervises and manage 2 to 3 floors of guest suites (approximately 200/300 suites), Update all facilities issues in HotSOS (using the IVR system), Conducts up to 25 visual inspections daily, Issues discipline to the team members (up to CDD), Inventory all supplies submitting to Assistant Director of Finance, Focus on achieving the goals or objectives of the department using available resources (staff and budgetary), Successfully manages a 5-Star and 5-Diamond Housekeeping Team, Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures, Monitors team performance in all phases of service and job functions; rectify deficiencies, Consistent and regular attendance is an essential function of this job, Proof of authorization/eligibility to work in the United States, Must possess interpersonal skills with focused attention to guest needs to deal effectively with all business contacts, A minimum of 2 years’ experience as a housekeeper and 2 years supervisory experience at 4 star property preferred, Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines, Monitor & maintain cleanliness, sanitation & organization of assigned work areas, Maintain complete knowledge at all times of OSHA standards and Regulations, including all safety Standards and Evacuation procedures, Prepare & distribute assignment sheets to assigned staff & review priorities, Communicate additions or changes to the assignment sheets as they arise throughout the shift, Inspect supply levels of all floor closets; update room status; conduct training of staff, To assist in the training, supervision and maintenance of grooming and conduct standards of those personnel within the scope of responsibility, To continually supervise, train and retrain the Room Attendants, To inspect all assigned rooms for cleanliness and repair works. Assisted in building annual hospital budget. Motivated leader with strong organizational and prioritization abilities. Professional Summary. Ordered supplies and conducted routine inventories of supplies and equipment. Conducted employee performance reviews and developmental plans every six to twelve months. Prepared and processed requisitions and purchase orders for supplies and equipment. Reviewed operating budgets to analyze trends affecting budget needs. Goals reviewed with Department Managers and planned down to each Department Managers area of responsibility and each time frame to include specific sales events, weekly, monthly, quarterly, annual time frames. Including skills and qualifications is very important on a resume. 2) Develop remediation plans to address/meet standards and/or address reliability/availability issues 3) operational issues in data centers, Develop annual operating budget for the raised floor, Develop work plans/schedules for the Raised floor team for the deployment of IT hardware in conjunction with project requirements, Support, troubleshoot and provide technical assistance to other IT support functions in the deployment and operation of IT equipment; provide technical expertise for root cause analysis and remediation recommendations, Manage projects, including plan and execution, of all internal raised floor projects including CAR planning and creation, Create short and long term raised floor configuration plans including timings for co-lo engagement and expansion, Act as primary interface with third party raised floor providers including the review of their operations, Manage and review data center drawings per departmental standards and best practices, Interface with Project Managers on a regular basis about project progress/schedule and designs, Create drafts of design concepts and create project design deliverables, Communicate effectively with customers, employees and top level executives, Manage IT hardware installations, which includes setting up cabinets, racking equipment, and cabling devices, Maintain DCIM tool to accurately reflect the raised floor inventory, A minimum of a Bachelor's degree or equivalent experience; engineering degree or data center design certifications preferred, A minimum of 10 years of experience working in large scale Raised floor operations, Strong experience in the design & maintenance of Data Center MEP (mechanical, electrical and plumbing) is required, Project management experience including budgetary responsibility, Strong analytic problem solving skills associated with raised floor technologies, Familiarity with CAD software tools such as Visio, Auto CAD, Knowledge of DCIM tools- Aperture strongly preferred, Experience in monitoring tools such as APC monitoring tool, Strong and Effective interpersonal skills and communication skills (written and oral), Ability to motivate a diverse staff including third party contributors, Proficient with Microsoft Office-based applications (Word, Excel, Visio, PowerPoint), Proven ability to execute multiple tasks efficiently and effectively, Demonstrate ability to produce quality work on a consistent basis, Manages assigned operational functions consistent with the strategic plan/ vision for the department, the division, and the property, Manages/ monitors inventories, operations and marketing strategies to produce both short-term and long-term profitability for the property, Manages the delivery and measurement of guest service consistent with the company’s established guidelines/ standards, Provides input into the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure the company’s competitive position, and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Manages Human Resources responsibilities for Housekeeping to include, Creating a work environment that creates teamwork, Quality hiring that encompass the company’s diversity commitment, Adherence to the company’s status quo third party representation philosophy, Compliance with company policies, legal requirements, and collective bargaining agreements, Works closely in mentoring/ coaching housekeeping staff in additional tasks/ responsibilities to optimize advancement opportunities available for subordinate staff, Assumes full responsibilities of the Assistant Executive Housekeeper in his/ her absence, Promotes and develops team oriented philosophy, stressing the importance of providing unparalleled, commitment to excellence in service, Conducts daily briefings and schedules meetings with Guest Room Attendants, House Persons, and Utility Porters, Ensures the cleanliness of all rooms, hallways, lockers, and lobbies within assigned area(s) of responsibility, Completes/ distributes all room status reports in accordance with established timelines and procedures, Inspects prescribed number of rooms on a daily basis to ensure service levels are in accordance with property quality standards, Trains shift employees, as necessary, to ensure departmental standards are met, Performs all functions of subordinate staff at a high level of expertise; offering technical guidance/ assistance as needed, Maintains familiarity with all hotel services, features, local attractions, and activities to respond to guest inquiries accurately, Maintains a constant awareness of safety and accident prevention within assigned area(s) of responsibility, Responds to emergency situations in a calm and rational manner, advising management of any/ all circumstances which may negatively impact departmental/ hotel revenues and/or services provided, Reports needed repairs; prepares service call requests for maintenance, Performs all other management duties as requested, Working knowledge in the implementation/ enforcement of policies and procedures in regards to safety guidelines, proper chemical usage, OSHA, handling of BIO-HAZARD materials, injury prevention, etc, Working knowledge of all cleaning procedures, equipment, and supplies, Strong leadership qualities, sound judgment, superior decision-making, and problem-solving skills, Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property, Manages/monitors inventories, operations and marketing strategies to produce both short-term and long-term profitability for the property, Manages the delivery and measurement of guest service consistent with the company’s established guidelines/standards, Able to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events, More than 500 locations and nearly 200,000 rooms across six continentsInnovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry, Awareness of trends and propose ideas to build the range and quality of C&B, Ensure that training is carried out on an ongoing basis, Exceptional leadership skills to create a winning team, Operations experience in a managerial position in hotel/Events Centre or similar, Ensures proper scheduling of service team members in accordance with forecasted occupancy, Handles team member complaints with the intent of resolving situations to the satisfaction of all parties, Handles guest complaints and renders decisions judiciously and tactfully, Assists in monitoring supply requisitions to ensure that costs are kept to a minimum without losing quality and usage of materials, Assists with the inventory in designated Food and Beverage facilities, accounting for all usage, Ensures that all bars are properly stocked and serviced, Standardizes glassware, drinks, and recipes, Practices and observes safety rules and regulations and encourages others to do the same, Ensures that team members are courteous to all patrons and fellow team members, Communicates all pertinent information to "need to know" persons within the department, Works closely with Accounting Department to ensure that accurate records and cash receipts are maintained and sent to Revenue Control Department, Recommends marketing plans to obtain long and short term goals, Supervises the Food and Beverage team to include efficient staffing, team member development and training, performance management and policy enforcement, Promotes and maintains the highest level of customer service to all guests while staying alert to their needs, Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service, Resolves guest complaints within scope of authority; 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